CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 157

Possible Fraud Detected

Multiple high-value transactions initiated from unusual IP addresses in different countries within a 2-hour window

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 234

Duplicate Payment

Identical EUR 15,000 payment to same beneficiary executed twice within 30 minutes

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 111

Compliance Query

The payment is delayed due to a compliance review, indicating potential issues with the transaction

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

CASE 428

Payment Processed

Customer credit transfer completed successfully, funds delivered to beneficiary

CASE 732

Status Update

The message appears to be a standard customer credit transfer initiation without any anomalies

CASE 023

Payment Verification

The beneficiary has not received the USD payment sent on April 21st via SWIFT

Faster Payment Investigations with Seamless Case Creation in ServiceNow

Faster Payment Investigations with Seamless Case Creation in ServiceNow

AI-Powered Payment Investigation Management on

AI-Powered Payment Investigation Management

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Learn more

Learn more

Learn more

Learn more

AI Powered

AI Powered

AI Insight for Quicker Resolution

MessageFlows transforms how banks handle payment investigations by bringing intelligent automation to ServiceNow workflows. Our AI-powered platform eliminates manual processing bottlenecks, automatically converting complex payment communications into structured, actionable cases with built-in resolution guidance.

Our Process

Our Process

AI Message Flows

Automatically interpret any payment message, create smart cases with AI-suggested actions, and scale seamlessly across your existing payment infrastructure.

Universal Message Interpretation

AI-powered auto-interpretation of SWIFT, Fedwire, Lynx, and email formats with instant case creation and pre-filled data

Intelligent Case Management

Automated next-step suggestions, full audit trails, SLA tracking, and real-time operational dashboards

  • Payment Investigation: 4h 23m remaining (Target: 6h)
    12:34 PM - Case #MF-2024-1847 created by Sarah Chen
    Cases Resolved Today: 147
    12:37 PM - Document uploaded: transaction_receipt.pdf
    Compliance Review: 1d 14h remaining (Target: 2d)
    1:15 PM - Note added: "Investigating routing discrepancy"
    SLA Compliance Rate: 94.7%
    12:35 PM - Status changed: New → In Progress
    Customer Response: 23h 45m remaining (Target: 24h)
    2:01 PM - Approved by: Michael Torres (Supervisor)
    Average Resolution Time: 3.2 hours
    12:42 PM - Assigned to: Compliance Team (Level 2)
    Escalation Trigger: 2h 15m remaining (Target: 4h)
    1:23 PM - Status changed: In Progress → Pending Review
    Pending Escalations: 8
    2:03 PM - Status changed: Pending Review → Resolved
  • Payment Investigation: 4h 23m remaining (Target: 6h)
    12:34 PM - Case #MF-2024-1847 created by Sarah Chen
    Cases Resolved Today: 147
    12:37 PM - Document uploaded: transaction_receipt.pdf
    Compliance Review: 1d 14h remaining (Target: 2d)
    1:15 PM - Note added: "Investigating routing discrepancy"
    SLA Compliance Rate: 94.7%
    12:35 PM - Status changed: New → In Progress
    Customer Response: 23h 45m remaining (Target: 24h)
    2:01 PM - Approved by: Michael Torres (Supervisor)
    Average Resolution Time: 3.2 hours
    12:42 PM - Assigned to: Compliance Team (Level 2)
    Escalation Trigger: 2h 15m remaining (Target: 4h)
    1:23 PM - Status changed: In Progress → Pending Review
    Pending Escalations: 8
    2:03 PM - Status changed: Pending Review → Resolved
  • Payment Investigation: 4h 23m remaining (Target: 6h)
    12:34 PM - Case #MF-2024-1847 created by Sarah Chen
    Cases Resolved Today: 147
    12:37 PM - Document uploaded: transaction_receipt.pdf
    Compliance Review: 1d 14h remaining (Target: 2d)
    1:15 PM - Note added: "Investigating routing discrepancy"
    SLA Compliance Rate: 94.7%
    12:35 PM - Status changed: New → In Progress
    Customer Response: 23h 45m remaining (Target: 24h)
    2:01 PM - Approved by: Michael Torres (Supervisor)
    Average Resolution Time: 3.2 hours
    12:42 PM - Assigned to: Compliance Team (Level 2)
    Escalation Trigger: 2h 15m remaining (Target: 4h)
    1:23 PM - Status changed: In Progress → Pending Review
    Pending Escalations: 8
    2:03 PM - Status changed: Pending Review → Resolved
  • Payment Investigation: 4h 23m remaining (Target: 6h)
    12:34 PM - Case #MF-2024-1847 created by Sarah Chen
    Cases Resolved Today: 147
    12:37 PM - Document uploaded: transaction_receipt.pdf
    Compliance Review: 1d 14h remaining (Target: 2d)
    1:15 PM - Note added: "Investigating routing discrepancy"
    SLA Compliance Rate: 94.7%
    12:35 PM - Status changed: New → In Progress
    Customer Response: 23h 45m remaining (Target: 24h)
    2:01 PM - Approved by: Michael Torres (Supervisor)
    Average Resolution Time: 3.2 hours
    12:42 PM - Assigned to: Compliance Team (Level 2)
    Escalation Trigger: 2h 15m remaining (Target: 4h)
    1:23 PM - Status changed: In Progress → Pending Review
    Pending Escalations: 8
    2:03 PM - Status changed: Pending Review → Resolved

Seamless Integration

Direct connectivity with major payment systems and APIs including Swift, Fedwire, Lynx, FIS, and GPI

Our solution

Your stack

Our solution

Your stack

Scalable Processing

Built to handle thousands of messages daily without requiring additional headcount

Payments Batch

Processing…

Payments Batch

Processing…

Payments Batch

Processed

Payments Batch

Processing…

Payments Batch

Processing…

Payments Batch

Processed

FSO Banking

FSO Banking

Why ServiceNow FSO for Banking

ServiceNow FSO for Banking enhances customer service by providing a unified platform that streamlines customer onboarding, complaint resolution, and regulatory inquiries. It enables banking teams to deliver faster, more consistent service through automated case routing, real-time status tracking, and integrated compliance workflows. The solution helps customer service representatives quickly access customer information, escalate issues appropriately, and ensure all interactions meet regulatory requirements while maintaining detailed audit trails for transparency and accountability.

ServiceNow Native

ServiceNow Native

Unified ServiceNow Platform Integration

Global banks use ServiceNow for customer service management. MessageFlows extends ServiceNow to enable Payment Investigation Management all in one place on ServiceNow.

Guided Implementation

Guided Implementation

Quicker time to value with guided implementation

MessageFlows eliminates manual overhead and error-prone processes by using AI to automatically interpret and classify any incoming message, all with guided implementation for a quicker time to value.

All Cases

Waiting for approval

  • Payroll management

    Due on 2nd july

  • Employee Tracking

    2 days ago

  • Social media post

    Cancelled by user

  • Lead list

    70% prepared

  • Payment reminder

    sent to selected clients

All Cases

Waiting for approval

  • Payroll management

    Due on 2nd july

  • Employee Tracking

    2 days ago

  • Social media post

    Cancelled by user

  • Lead list

    70% prepared

  • Payment reminder

    sent to selected clients

All Cases

Waiting for approval

  • Payroll management

    Due on 2nd july

  • Employee Tracking

    2 days ago

  • Social media post

    Cancelled by user

  • Lead list

    70% prepared

  • Payment reminder

    sent to selected clients

Benefits

Benefits

Driving Results for Customers

Deliver future-ready AI automation that ensures full compliance and scales effortlessly across your ServiceNow ecosystem

Built for the Future

Adaptive AI technology that continuously evolves with emerging payment formats and regulatory requirements for long-term scalability.

Built for the Future

Adaptive AI technology that continuously evolves with emerging payment formats and regulatory requirements for long-term scalability.

Built for the Future

Adaptive AI technology that continuously evolves with emerging payment formats and regulatory requirements for long-term scalability.

70% Faster Case Resolution

Dramatically reduce investigation time with AI automation that instantly processes messages and suggests optimal resolution paths.

70% Faster Case Resolution

Dramatically reduce investigation time with AI automation that instantly processes messages and suggests optimal resolution paths.

70% Faster Case Resolution

Dramatically reduce investigation time with AI automation that instantly processes messages and suggests optimal resolution paths.

100% Audit-Ready Compliance

Complete documentation trails and regulatory workflows built into every case to ensure full compliance and transparency.

100% Audit-Ready Compliance

Complete documentation trails and regulatory workflows built into every case to ensure full compliance and transparency.

100% Audit-Ready Compliance

Complete documentation trails and regulatory workflows built into every case to ensure full compliance and transparency.

Seamless Integration

Plug directly into your existing ServiceNow platform and payment systems without complex development or workflow disruption.

Seamless Integration

Plug directly into your existing ServiceNow platform and payment systems without complex development or workflow disruption.

Seamless Integration

Plug directly into your existing ServiceNow platform and payment systems without complex development or workflow disruption.

Scalable Expansion

Effortlessly extend AI processing to new message types and communication channels as your operations grow and evolve.

Scalable Expansion

Effortlessly extend AI processing to new message types and communication channels as your operations grow and evolve.

Scalable Expansion

Effortlessly extend AI processing to new message types and communication channels as your operations grow and evolve.

No-Code Implementation

Deploy intelligent payment processing without development resources through guided setup and pre-built ServiceNow integrations.

No-Code Implementation

Deploy intelligent payment processing without development resources through guided setup and pre-built ServiceNow integrations.

No-Code Implementation

Deploy intelligent payment processing without development resources through guided setup and pre-built ServiceNow integrations.

Turn your biggest operational challenge into a streamlined, intelligent advantage

with

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